•  10/11/2021 02:28 PM

In this modern economy we’re led to believe that to have a successful business in 2021 you need to be fully automated, you need to be ‘going viral’, have virtual offices, and no one ever needs to speak to an actual human, right? But is that what customers really want? And does this have the makings of a business whose reputation precedes itself? We’re not so sure.

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